Congratulations to our newest Starfish Award Winner – Lourdes Robles! Read her story below.

My dad, Robert Milton, was admitted to the ICU and eventually transferred to another floor. He was placed on Hospice care while at Riverside and wasn’t able to go home because of his condition. He passes away on October 10th, 2023 at the hospital. He had been there for 2 weeks before he passed, and I was there with him 24/7 during that time. I give all this information to paint a picture of what a very difficult and sad time it was for me, primarily because I was watching my dad slowly pass away. However, the staff at Riverside made it as comfortable as possible for both me and my dad. Every time they left the room, I was ALWAYS asked, “is there anything I can get for you?” By almost every nurse, tech, or housekeeping staff member. And they meant it – because when I did need something, they got it for me. I felt cared for and I can’t even begin to put into words how comforting that was during that sad and stressful time. The nurses, techs, and students kept my dad clean and as comfortable as possible. AMAZING job!!!! and my dad’s room was cleaned well daily, which also greatly contributed to our comfort. One housekeeping staff member in particular was so genuinely kind and compassionate. We received her care on both the ICU and med floor. Not only was she exceptional at her job duties, but she had a warm personality and it was evident she really cared about my and my dad’s comfort. I didn’t see her very much during that time, but that just makes it even more significant that I am writing this nomination for her. She had that much of a positive impact on me and my dad during that time at Riverside. We are so appreciative and she deserves to be recognized for the wonderful way she performs her job and provides needed comfort and care for the patients there. I do not even know her last name unfortunately, but her first name is Lourdes and I am hopeful there is only one Lourdes in the housekeeping department! Please let me know if I can help provide any more details to help identify her. Lourdes – Thank you SO much for the exceptional care you provided to us and for your compassionate nature and warm, friendly smile! We are very grateful. – The Robert Milton family