Understanding Your Benefits – Updated Employee Benefit FAQ’s

We’ve updated the frequently asked questions document to better help you find the resources you need regarding your benefits. 

Topics include:

  • Where to go to find details about the health plans
  • How to enroll when you have a status change or a Life Event (such as birth, marriage, loss of coverage elsewhere, etc.)
  • What doctors/providers are on the Tier 1 provider list                                         
  • How to review your claims and who to call with claims issues and questions        
  • Help understanding HSA eligible HDHP’s and using your Health Savings Account (HSA)                                      
  • Ordering another medical ID Card                                                                     
  • Where to find Flexible Spending Account (FSA) balances and transactions
  • How to change your retirement deferral amount                         
  • Using your Vision benefits
  • What happens to your benefits if you leave Riverside
  • And more…

Click on the QR Code below or follow this link to the full Benefits FAQ document: 


Riverside Employee Benefits
Suite B501 (B Elevators)
[email protected]
Ext. 37270
Direct Dial 779-701-2092